Question 1

Where is the best place to have the party?

Accepted Answer

The best place to do the party is a driveway or the front lawn of your home. Cones will be setup to maintain a safe play area.

Question 2

Do I need to clean up after the party?

Accepted Answer

The foam dissolves by itself and there is very minimal cleaning if any. We will take care of any cleanup of the foam.

Question 3

How many kids can attend the party?

Accepted Answer

Up to 20 kids can attend the party. If you have a party larger than 20 kids, please contact us first. The Bubble Truck will do it’s best to arrive exactly at your reserved time. Due to potential travel delays, the truck may be as much as 20 minutes late. In the event that the Bubble Truck is running late, the driver will call you on the phone number provided at booking.

Question 4

What should my kids/guests wear?

Accepted Answer

We suggest children wearing a white t-shirt and shorts as there will be color powder involved. A white t-shirt is recommended to experience this to the fullest. Swimsuits are also a good alternative.

Question 5

Will the kids/guests get wet?

Accepted Answer

YES, while not soaked like with a garden hose, the more the kids play in the foam the wetter they will get. Plan on having the kids change their shoes and/or pants when the foam is over.

Question 6

Where will you park the bus?

Accepted Answer

The truck is fairly long, please have vehicles removed from the front of your house to make sure there is enough space for the foam bus.
We suggest planning for a 20×20 feet space for the the kids to play in after the Bubble Truck is set up.

Question 7

Is it customary to tip the Bubble Master host?

Accepted Answer

Tipping the Bubble Master host is not required but always appreciated. If you feel that your host has provided exceptional service and contributed to making your event special, a tip is a wonderful way to show your gratitude. However,  the decision to tip is evtirely up to you and based on your personal satisfaction with the service provided.

Question 8

What happens if there is a breakdown with the bus or machine during the event?

Accepted Answer

If the bus or machine experiences a breakdown during your event, we will do our best to resolve the issue promptly. If we are unable to fix the problem quickly, we may offer a substitute activity if possible. In case where a major disruption occurs, we will provide a partial or  full refund depending on the extent of the disruption. Our priority is to ensure your event is enjoyable, so we'll work with  you to find the best solution.

Question 9

What are the dimensions of the bus?

Accepted Answer

Bus type: Chevy Express Shuttle Bus Length: 23 ft Height: 8.7 ft Width: 7.4 ft

Question 10

What areas do you service?

Accepted Answer

We service the North Dallas area. We are located central to Plano, TX and will travel up to a 20 mile radius at no additional charge. If you are outside of that service area, an additional mileage flat fee of $50 will be incurred.

Question 11

Do I get a refund back if I cancel my party?

Accepted Answer

Cancellation Policy:
We understand that kids get sick and weather can put a damper on party plans.
Full Refund: If you cancel at least 7 days prior to your party.
50% Refund: If you cancel with 7 days, prior to 24 hours before the party. 
No refund will be issued if you cancel 24 hours or less before the party.

View full cancellation policy here.(https://www.thebubblefizz.com/cancellationpolicy)

Question 12

How do I cancel my party?

Accepted Answer

We understand that plans may change. To cancel or reschedule your bubble experience, please notify us at least 7 days before your scheduled booking time via email (info@thebubblefizz.com)(mailto:info@thebubblefizz.com) or phone (469-231-7148). 
		
We do not accept cancellation or reschedule requests via social media or other platforms.

Bubble Fizz will confirm the receipt of cancellation or rescheduling requests within 24 hours of receiving the request. This allows us to accommodate other customers and make necessary arrangements.

View full cancellation policy here (https://www.thebubblefizz.com/cancellationpolicy)

Question 13

What Happens If It Rains?

Accepted Answer

In case of bad weather, you will be able to reschedule your party to a different date or time (same day) or receive a full refund.

Question 14

What are the ingredients in the foam solution?

Accepted Answer

Sodium lauryl sulfate, sodium Laureth Sulfate, Cocoamidopropyl Betaine. Crafted in the USA and certified by a board certified dermatologist

Question 15

Is the foam safe for my grass/lawn?

Accepted Answer

YES, our product is Non-toxic but the longer people are playing on your grass several things may happen. 1) Grass can get broken down to mud. 2) Grass is slippery and some kids use that as a slip and slide. 3) Grass can become brown from lack of sun exposure. Artificial grass is an excpetion to this.

Question 16

Is the foam slippery?

Accepted Answer

Our foam is not made with soap, gels or petroleum and essentially just breaks down to water. But water can be slippery depending the location you are doing the foam. You should never do this on a slippery surface. Best places we recommend is a concrete surface or driveway. When in doubt take a glass of water pour it on the surface you are considering, if your shoes are slippery on that area then it will be slippery.

Question 17

Do the kids need to wear goggles or face protection?

Accepted Answer

NO, our solution is 100% Toxic Free and will not irritate their eyes. Here are some recommendations that we suggest: 1) Make sure the kids are not rubbing their eyes/face with their dirty hands. 2) When trying to remove the foam from their face, the more they rub their face/eyes with a towel or shirt they can irritate their face. Dabbing their face with a clean towel or using the back of their hands is ideal.

Frequently Asked Questions